LA_MERC_LaTech
January 12th, 2006, 01:21 PM
Ok...This is a lengthy problem, so please bear with me...
So, a call came in the other day that Art (not Linkletter) was having a problem with his keyboard. He came back to his desk and the keyboard wouldn't work anymore. Someone went there, verified that the keyboard wouldn't work and changed it out for a new keyboard.
A couple days later, he called in again saying his keyboard wasn't working again. I went over there and verified that it wasn't working again. I unplugged the keyboard (USB) and plugged it back in. That "fixed" the problem. The keyboard worked again. I said in my ticket that if it happened again that we might want to replace his computer because of bad USB connectors in his present computer.
A couple days later, he called back up with the same problem. I went over there and switched out his computer for a brand new computer on which everything worked. I hooked up everything and it all worked fine. I installed his printer (USB), Keyboard (USB) and mouse (USB)...all of which worked fine.
A couple days later, he called again with the same problem. The only thing I could think of was that maybe he had a bad power strip or something. I took a brand new power strip over there and replaced the one he had. Everything seemed to work fine.
The next morning, we got a call with the same problem. I did a lot of research on the internet and found that there are times that agreed with my power idea...but more linking with USB and power than anything. I checked the power save settings, and they were right. So, I decided that maybe removing one of the USB devices might normalize the problem. I got over there and actually saw the computer drop the keyboard (Unknown USB Device message in the bottom right hand corner of the screen). I hooked the printer up via parallel cable and left it at that.
Two days pass with no calls...I think all is well. Wrong. I was just told that he's having the same problems as before. I just took a UPS over there in the hopes that maybe there was something wrong with his wall power and that it would level out the power.
Please bear in mind...this computer is EXACTLY like 100 other computers that are deployed all over campus...and his is the only one with the problem (his older computer was only 6 months old and there are 100 of those deployed with no problems). The computer isn't going into sleep mode. The power settings for the USB Root Hubs are correct. There is no specific program that he's running that will cause this (it's happened with him sitting right there).
Does anyone have any ideas as to what might be causing this and what else I can try to solve this problem?!
Frustrated...
LaTech
So, a call came in the other day that Art (not Linkletter) was having a problem with his keyboard. He came back to his desk and the keyboard wouldn't work anymore. Someone went there, verified that the keyboard wouldn't work and changed it out for a new keyboard.
A couple days later, he called in again saying his keyboard wasn't working again. I went over there and verified that it wasn't working again. I unplugged the keyboard (USB) and plugged it back in. That "fixed" the problem. The keyboard worked again. I said in my ticket that if it happened again that we might want to replace his computer because of bad USB connectors in his present computer.
A couple days later, he called back up with the same problem. I went over there and switched out his computer for a brand new computer on which everything worked. I hooked up everything and it all worked fine. I installed his printer (USB), Keyboard (USB) and mouse (USB)...all of which worked fine.
A couple days later, he called again with the same problem. The only thing I could think of was that maybe he had a bad power strip or something. I took a brand new power strip over there and replaced the one he had. Everything seemed to work fine.
The next morning, we got a call with the same problem. I did a lot of research on the internet and found that there are times that agreed with my power idea...but more linking with USB and power than anything. I checked the power save settings, and they were right. So, I decided that maybe removing one of the USB devices might normalize the problem. I got over there and actually saw the computer drop the keyboard (Unknown USB Device message in the bottom right hand corner of the screen). I hooked the printer up via parallel cable and left it at that.
Two days pass with no calls...I think all is well. Wrong. I was just told that he's having the same problems as before. I just took a UPS over there in the hopes that maybe there was something wrong with his wall power and that it would level out the power.
Please bear in mind...this computer is EXACTLY like 100 other computers that are deployed all over campus...and his is the only one with the problem (his older computer was only 6 months old and there are 100 of those deployed with no problems). The computer isn't going into sleep mode. The power settings for the USB Root Hubs are correct. There is no specific program that he's running that will cause this (it's happened with him sitting right there).
Does anyone have any ideas as to what might be causing this and what else I can try to solve this problem?!
Frustrated...
LaTech